Training Programs

UserAid team members have many years of presentation and training experience, and have received outstanding reviews from participants. For an example of our training programs, see Using Metrics to Estimate Documentation Projects (requires Adobe Reader).

Custom Computer Training

UserAid has provided customized computer training for various clients, such as IBM and Teaching Technology Inc. Our training sessions help you extend your knowledge as we focus on the areas that are important to you. We offer training sessions for all skill levels:

• Designing and Implementing Embedded Help
• Producing Commercial Documentation with Microsoft Word
• Automating the Microsoft Word Authoring Environment
• Single Sourcing Documentation with ePublisher
• Web Site Design and Development
• Web Technologies from HTML to JavaScript

Management and Team Training

UserAid also provides sessions on various management-related topics. We can work with you to design and deliver training sessions focused on improving your management team:

• Five Dysfunctions of a Team
• Learning How Others Communicate
• Leading a Software Documentation Team
• Managing Documentation Projects
• Using Metrics to Estimate Documentation Projects
• Documentation Planning and Library Design in a Web 2.0 World

Training Review Comments

Paul Mueller was rated 4.8 out of 5.0 at the Society for Technical Communication 2006 conference. His rating placed him in the top 10 percent of all STC conference speakers. Here are a sample of his review comments:

• This was by far the best session I have been to. Thank you for providing great content. Fantastic!
• Paul is a great speaker and has an outstanding grasp of the subject matter.
• Fabulous mix of detail and overview. Good presentation style: energizing, varied, and humorous.
• Great presentation of a technical topic in plain English. Best use of examples I've ever seen in a presentation.

If you would like more information about our training services, please contact us.

What Our Clients Say

"Outstanding presentation. Clear structure, detailed handout, and just the right depth of information."

"Our team was very impressed with your style and talent."

"An incredible ability to take words and translate them into visual images that clearly communicate ideas."

"...applies resources and manages scope so we get the best quality deliverables that we can afford."

See other review comments.

Upcoming Events

Sept 30 - Oct 2, 2008: WebWorks RoundUp 2008 user conference in Austin, TX

March 29 - April 1, 2009: 17th annual WritersUA conference in Seattle, WA

May 3-6, 2009: STC's 56th Technical Communication Summit in Atlanta, GA