Software Documentation and User Assistance

Deliver information when and where users need it. Software assistance is our specialty.   

UserAid designs and develops professional documentation and user assistance for companies who are seeking a comprehensive solution for their products. Our strengths include a deep understanding of technical topics and an extensive knowledge of the software industry. We develop solutions that address immediate needs and reduce future maintenance costs. UserAid has both your short- and long-term goals in mind.

We have experience with many different development tools and environments. Our knowledge of various operating systems helps us develop comprehensive solutions for each environment that include:

  • Embedded user assistance
  • Comprehensive help systems
  • Printed documentation, such as installation guides and user guides
  • Product autoruns
  • White papers, technical references, and data sheets
  • Online sales tools and product demonstrations
  • Technical support knowledge base content

UserAid is a certified WebWorks Partner. We offer customized services to extend your solutions, including template design, automation, information architecture and design, training, and content development. UserAid provides the industry-leading design you need using the latest technologies and methods.

We present educational sessions each year at several conferences, such as the Society for Technical Communication (STC) and the WritersUA conferences. We are often asked to share our knowledge and expertise in the areas of embedded help design, template design and automation, single-sourcing, JavaScript, and many management-focused topics.