Leadership

Positive, effective leadership is the key to success. Our team includes leaders from across the software industry. With self-motivated team members, we provide the complete solution you need without adding demands on your management team.

Paul Mueller, President

Paul Mueller is President of UserAid. Paul received a B.S. in Computer Science and a B.S. in Mathematics from The Pennsylvania State University and has been involved in technical communication for more than 20 years. Paul has designed and implemented embedded help solutions since 1998 and wrote "Designing an Embedded Help Solution" for the Technical Communication journal. As one team member says: "Paul is far and away the best manager I've ever had...a positive manager who provides leadership across the board."

Paul has experience managing information development, usability, and graphic design teams across the United States, Bolivia, and India. His versatile leadership makes him successful in building strong teams, identifying innovative ways to solve problems, and effectively delivering quality products.

Paul speaks frequently about embedded user assistance at events, including WritersUA and Society for Technical Communication (STC) conferences. Paul also speaks about various management topics and he leads technology-focused sessions. Methods to deliver information continue to change and our roles within our organizations also change. Many groups are taking ownership and responsibility for the complete user experience, rather than focusing on only the supporting documentation. Paul presents information about these changes and helps you continue to develop new, innovative ways of delivering information.

Paul is a senior member of STC and he is currently serving as a Director for the Society. Paul is also active in his local STC community and has held various Vice President and Committee Manager positions in the organization. Paul received the Distinguished Chapter Service Award and has served as Strategic Advisor.

What Our Clients Say

"Paul knows our company inside and out, and he works with others to implement new ideas and improved processes."

"Paul is the Don Box of Information Development. A great discussion leader."

"...the best Information Development professional I have ever had the pleasure of working with."

"Our team was very impressed with your style and talent."

"...applies resources and manages scope so we get the best quality deliverables that we can afford."

Upcoming Events

Sept 30 - Oct 2, 2008: WebWorks RoundUp 2008 user conference in Austin, TX

March 29 - April 1, 2009: 17th annual WritersUA conference in Seattle, WA

May 3-6, 2009: STC's 56th Technical Communication Summit in Atlanta, GA